| Dircks Acquires McCollister's Transportation Systems Southwest - Monday, November 02, 2009Dircks Moving Services, in a move designed to service their customer’s growing business requirements, announced today the acquisition of McCollister’s Transportation Systems Southwest, located in Phoenix, Arizona. The combination of Phoenix’s two largest Mayflower agents enables Dircks to increase their moving, storage and logistics capabilities. Dircks, Mayflower’s President’s Quality Award winner for 2009, will integrate the two company’s operations at their current location and retain the McCollister’s facility near Sky Harbor Airport in Phoenix. The sale was effective as of November 1, 2009.
The acquisition will allow Dircks to continue to emphasize its leadership position in corporate and residential relocation services. The move allows McCollister’s to strategically refocus its efforts on broadening its national service offerings and is yet another in a progressive series of measures by McCollister’s designed to expand core businesses without sacrificing service capability or quality.
“Dircks is very excited about our growth with this addition and our ability to serve our customers in all facets of their business. Despite the current economy, this will serve us very well now and in the future”, said Chip Dircks, President of Dircks Moving.
President and CEO of McCollister’s, H. Daniel McCollister noted, “While we continue emphasizing reliability in service to our existing customers, our company is simultaneously positioning itself for growth and success anticipating our nation’s economic recovery. This step is important as it increases the available resources we utilize on behalf of our clients. Ultimately, it will enhance the client experience and directly and positively impact our nationwide capabilities as we continue to grow.”
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| President's Quality Award Announcement - Thursday, October 08, 2009Dircks Moving Services, Phoenix, Arizona, an agent of Mayflower Transit, has received the seventh annual Mayflower Transit “President’s Quality Award,” which recognizes the top service performer in the carrier’s U.S. family of affiliated moving agencies. To be eligible for this award, the agency must have earned designation as a Customer Choice Award winner based on customer surveys returned during 2008 and 2009. The President’s Quality recipient is selected from this elite group of top service providers and clearly designates the award winner as the “best of the best.”
Richard H. McClure, president of Mayflower and of UniGroup, Inc., Mayflower’s parent company, recently announced the selection of Dircks Moving Services. Mayflower is one of the nation’s leading transportation service companies.
Dircks Moving Services earned the recognition on the basis of its quality service performance as measured “through the eyes of their customers” and reported in post-move surveys covering every aspect of the moving service.
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| New Hire - Tuesday, September 29, 2009David Johnson has been hired as a Warehousing and Distribution Sales Representative.
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| Dircks is Mayflowers Agent of the Month - Monday, September 14, 2009Dircks Moving Services has been recognized as Mayflower Transit’s Agent of the Month for June 2009. Dircks was selected from among more than 440 Mayflower agencies eligible for the distinction.
Mayflower’s Agent of the Month program recognizes agents that rank best in the areas of customer service, van hauling performance and sales growth. Statistical measures are applied to all agencies that have been affiliated with the van line for at least 12 months, with the final selections based on this data and day-to-day coordination between the agency and Mayflower. Dircks joined Mayflower Transit in May of 2008.
Richard McClure, President and CEO of Mayflower was thrilled with the announcement. “We are so delighted to announce that Dircks is the Agent of the Month for Mayflower. In the 15 months since becoming an agent for Mayflower, they’ve continued to surpass our expectations of being a total quality agent. They’ve been “Best in Class” in our system in many customer service categories. These skills have certainly been evident with their commitment to their customers, culminating with winning this award.”
“This award is really a testament to the ability and efforts of every Dircks team member. The service we deliver to our customers truly comes from the training we provide them and their dedication to serving the client”, added Chip Dircks, President of Dircks Moving.
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| Promotions - Thursday, August 27, 2009Chris Hernandez has been promoted to Corporate Account Manager.
Rich Reinert has been promoted to Sales and Customer Service Manager, overseeing corporate and residential sales as well as customer service.
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| UniGroup Board membership - Monday, May 11, 2009Robert (Chip) Dircks was named to the board of directors of UniGroup, Inc., the parent company of Mayflower Transit.
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| Rick Dircks joins Exceutive Committe of the BBB - Tuesday, April 28, 2009Dircks Vice President was recently named secretary of the Exceutive Committe with the Board of Directors of the BBB and will assist the BBB of Central Arizona in their mission to be the leader in advancing marketplace trust
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| Dircks Ranked #1 Nationally In Quality - Thursday, February 26, 2009It hasn’t even been a year since we’ve been a Mayflower agent, but in retrospect, the change to Mayflower has been such a positive move. Not only have we been impressed by the levels of service that we’ve seen in the Mayflower system, but we’ve met so many wonderful people in our network—and it’s the people that make all the difference in our business.
This makes the following exciting news all the more significant to us:
Dircks is currently the top ranked Mayflower Transit agent in the United States for overall customer service quality! The ratings are provided from surveys that our customers fill out after their move. Our overall ranking currently stands at 9.26 on a scale of 1 to 10.
We’re proud to report that we’re also the top ranked agent in the country in the following specific moving categories. They are:
· Customer Advocate
· Sales Services
· Labor/Moving Performance
· Estimating/Pricing Accuracy
· On Time Performance
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