DIRCKS MOVING AND LOGISTICS
Effective Date: June 10, 2025
A2P 10DLC Compliant | CTIA & TCR Compliant
Dircks Moving and Logistics (“Dircks,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit dircks.com or engage with our services, including our optional SMS/text messaging program.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Full name, company name, and job title
- Email address and phone number (including mobile number if voluntarily provided for SMS)
- Service address and destination address
- Details about your moving or logistics needs
- Payment information (processed through secure third-party processors)
- Communications you send to us
1.2 Information Collected Automatically
When you visit dircks.com, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on those pages
- Referring URLs
- Device type and operating system
1.3 SMS Opt-In Information
If you voluntarily choose to opt in to our SMS messaging program, we will collect your mobile phone number and a record of your consent. Providing your mobile number and opting in to SMS is entirely optional and is never required to request a quote, schedule services, or otherwise do business with Dircks Moving and Logistics.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, provide quotes, and deliver moving and logistics services
- Communicate with you about scheduling, confirmations, and service updates
- Send SMS messages to those who have voluntarily opted in (see Section 4)
- Process payments and manage billing
- Improve our website, services, and customer experience
- Comply with applicable legal obligations
3. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes.
SMS/Text Messaging Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information only in the following additional limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., payment processors, CRM platforms, scheduling software) that assist in operating our business, subject to confidentiality obligations.
- Legal Compliance: If required by law, court order, or government authority, or to protect the rights and safety of Dircks and its customers.
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred as part of that transaction.
4. SMS Messaging Program
4.1 Voluntary Participation
Our SMS/text messaging program is completely optional. You are never required to provide your mobile phone number or consent to receive text messages as a condition of receiving moving or logistics services from Dircks Moving and Logistics. Consent to receive SMS messages is not a condition of purchase.
4.2 Types of Messages
If you opt in, you may receive the following types of text messages:
- Move confirmations and scheduling reminders
- Day-of crew arrival updates and logistics notifications
- Quote follow-ups and service communications
- Promotional offers and marketing messages (only if you separately consent to marketing communications)
4.3 Message Frequency
Message frequency varies based on your service activity and the type of messages you have consented to receive. You will not receive unsolicited promotional messages without separate express consent.
4.4 Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Upon receipt, we will send a final one-time confirmation and no further messages will be sent. You may opt back in at any time. Opting out of SMS does not affect your ability to receive services from Dircks.
4.5 Help
For help with our SMS program, reply HELP to any message or contact us at info@dircks.com or (602) 267-9401. Message and data rates may apply depending on your wireless plan.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, and comply with applicable legal and business record-keeping requirements. When your information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
8. Cookies and Tracking Technologies
Dircks Moving and Logistics uses cookies and similar tracking technologies on our website to improve functionality, analyze site traffic, and measure advertising performance. This includes tools such as Google Analytics and Google Click ID (GCLID), which help us understand how visitors find and interact with our site.
Types of cookies we may use:
- Essential cookies— required for the website to function properly.
- Analytics cookies— help us understand visitor behavior and improve our site.
- Advertising and tracking cookies— used to measure the effectiveness of our advertising campaigns.
You may disable or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above. For more information about how Google uses data collected through our site, visit google.com/policies/privacy/partners.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Dircks Moving and Logistics
Website: dircks.com
Email: info@dircks.com
Phone: (602) 267-9401
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Effective Date: June 10, 2025 | Last Updated: June 10, 2025